When you get negative comments from users, Messenger allows you to take the conversation offline on the same platform and defuse them pretty quickly.
This is one of the top reasons Facebook introduced the ability to private message people who comment on your page. Messenger is also helpful when customers need to give you their private information to resolve an issue. Private support is especially important if your business is in a highly regulated industry (such as finance and insurance) where you can’t discuss certain topics publicly. Facebook Messenger offers custom layouts designed for order confirmation, shipping updates and more. You can also send customers order confirmations and shipping info, and invite them to check out related products. If customers are having an issue with their purchase, Messenger is an immediate way to assist them. Have real-time conversations giving customer support. Encourage prospects to contact or message your business so you can give them the information they need to pull the trigger on their purchase. Prospects who are looking to make a purchase might want to ask you questions privately first.
Some of the biggest benefits to being able to private message your customers are related to social customer care.Īnswer questions about products or services. Join the Society today and become the marketing superhero for your company or clients! 🌟 Unlock Your Social Marketing Superpowers! 🚀įeeling overwhelmed by the ever-changing world of social marketing? Say hello to the Social Media Marketing Society! 🎉ĭive into exclusive live and on-demand expert led training on Instagram, YouTube, Facebook, TikTok, LinkedIn, content marketing, video creation, Google Analytics, and more.Įffortlessly stay ahead of the social marketing game and deliver outstanding results with ease.
As the demand for more ad inventory increases, Facebook needs to remain nimble with its core products and offer additional ways for advertisers to reach their audiences. Mark Zuckerberg has said in the past that Facebook likes to wait until its products grow to one billion users before focusing on driving revenue. Note: With the number of Messenger users hurtling towards the milestone of its first billion, look for Facebook to monetize Messenger sometime soon. Facebook Messenger helps maintain personal, real-time conversations with customers. Globally, Facebook continues to roll out Messenger features designed to help businesses efficiently manage their communications.
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This is how to change business relationships into personal ones. When your company starts conversations with users, you’re befriending them on that level. Those people have an intimate relationship with Messenger. More than 89% of users access Facebook on their mobile devices and they check Facebook 14 times a day. The ability to direct message your audience is extremely powerful, especially since Facebook would rather have users stay on their platform (rather than jumping over to email).
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To keep privacy levels in check, businesses can’t download the email addresses of fans nor can they initiate conversations with users. Now, page owners can respond to anyone who has commented on their page, privately or publicly. When Messenger first became available for business pages, Facebook users could message page owners and the page owners could reply. Facebook Messenger is used by 8 million people. The instant messaging service is available to anyone, whether they have a Facebook profile or not. There are 800 million people who use Facebook Messenger each month. Where to subscribe: Apple Podcast | Google Podcasts | Spotify | RSS Why Facebook Messenger for Business? Discover how you can enhance your business with Facebook Messenger. In this article I’ll explain how to use Facebook Messenger with your business page. Messenger for business pages makes it easy to offer instant one-on-one customer service, while keeping a record of the conversation. Looking for a new way to connect with customers and prospects on Facebook?
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